Terms of Service
This page is a translation provided for information. The German version is legally authoritative.
1. Scope
These Terms of Service apply to the use of the kinux service. By accepting an offer, setting up your account or using the service, you agree to these terms. Where an individual offer or agreement deviates from these terms, it takes precedence. The version valid at the time of use is authoritative.
2. Provider
kinux GmbH
Mittlere Strasse 93
3600 Thun, Switzerland
Contact: kontakt@kinux.ch
3. What kinux provides
kinux is a digital service for insurance teams in Switzerland. Advisors use it to practise phone calls with AI customers and to get answers to questions about Swiss insurance. Where stored insurance documents cover a question, the answers are based on them and name the exact passage. The range of functions is continuously developed and may change.
Important note: kinux is an information tool. The service provides neither legal advice nor insurance advice. All answers are provided without guarantee and do not replace a professional review. For decisions, the original documents are authoritative. You are responsible for having the information checked, if necessary with the help of a qualified professional, before making decisions.
4. Conclusion of the contract
Your organisation concludes the contract for the Team and Enterprise plans with kinux on the basis of an individual offer or agreement. After that, kinux sets up the accounts together with your organisation.
5. Account
Using kinux requires a personal account with a valid email address. You set up your account via an invitation that you receive by email from kinux or from your organisation’s management. You are responsible for the accuracy of your details and the confidentiality of your access credentials. Passing the account on to third parties is not permitted.
6. Prices and payment
The Team plan costs CHF 139 per seat per month, excluding VAT. One seat is for one person. Payment is processed via the payment provider Stripe, using a payment link that kinux sends to your organisation.
The Enterprise plan is available on request via the contact form and is billed based on effort in accordance with the individual agreement.
Prices may change. We announce price adjustments in good time, usually 30 days in advance. If you do not agree to the new prices, you can cancel before the adjustment takes effect.
7. Term and cancellation
The term and notice periods are governed by your organisation’s individual offer or agreement. Cancellation is done by email to the provider. After cancellation, access remains available until the end of the contract.
8. User obligations
You use kinux exclusively for legally permitted purposes. The following in particular are not permitted:
- the use of automated systems for mass retrieval of content;
- the distribution of content that violates the rights of third parties;
- attempts to circumvent system security or to disrupt the service;
- passing access credentials on to third parties.
In case of a violation of these obligations, the provider may block access without prior notice or terminate the account.
9. Availability
The provider aims for the highest possible availability of the service but does not guarantee uninterrupted operation. Maintenance work, technical faults or events beyond the provider’s control may lead to temporary interruptions. Temporary interruptions do not give rise to any claims for price reductions or damages.
10. Warranty and liability
kinux provides information on insurance topics. The completeness, currency and accuracy of the answers are not guaranteed. Using the service does not replace advice from a qualified professional.
The provider’s liability for direct or indirect damage arising from the use of the service or the inability to use it is excluded to the extent permitted by law. This exclusion does not apply to damage caused by gross negligence or intent on the part of the provider.
11. Data protection
The processing of personal data is governed by the kinux privacy policy.
12. Data export and deletion at the end of the contract
You can export your data from your account at any time. If your subscription ends, the export remains available until your account is deleted. If you delete your account, your personal data is deleted in accordance with the privacy policy. The export is free of charge and provided in a common, machine-readable format.
13. Use by organisations
If you use kinux within an organisation with several user accounts, the data processing agreement between kinux and the organisation applies in addition. The export and deletion periods agreed there apply to organisation data after the end of the contract.
14. Changes to the service
We continuously develop kinux. We will inform you by email at least 30 days in advance of essential changes that considerably restrict your use. We will inform you at least 60 days in advance of a relocation we plan to another country or data zone. If you do not agree with such a change, you can terminate your subscription as of the date it takes effect.
Changes to locations decided by Microsoft within the European Azure data zone (EU and EFTA) may occur without prior notice; we will inform you as soon as the necessary information is available to us.
15. Changes to these terms
The provider may adapt these terms. You will be informed of material changes in good time, usually 30 days in advance, by email. If you do not agree to the changed terms, you can cancel the service before they take effect. Continued use after they take effect counts as acceptance.
16. Applicable law and jurisdiction
Swiss law applies exclusively, excluding the conflict of law rules of private international law. The exclusive place of jurisdiction is Thun (Canton of Bern), unless the law provides for a mandatory place of jurisdiction.
17. Existing Essential subscriptions
If you already have a subscription to the Essential plan, its price, term and cancellation terms remain unchanged: it costs CHF 39 per month, is billed monthly and renews automatically. You can cancel it at any time with effect from the end of the current billing period, via the account settings or by email to the provider. After cancellation, access remains available until the end of the paid period.