Questions and answers

The AI customers react like real people, and each one has their own situation, for example Ms Keller, 42. The levels range from friendly to persistent, with time pressure, objections and follow-up questions, and the person on the other end can also hang up. An AI customer only agrees to an appointment after being asked about her needs, having her objection handled and being offered a specific time.

After every call, kinux shows a review with a score from 0 to 100 and a rating in six areas, for example objection handling and asking for the appointment. It notes what went well and names the most important point to improve, with an example sentence. You can then call again straight away and see your progress. Only what is said in the conversation is assessed, and there is no voice or emotion analysis.

The phone training runs in German, and the AI customers also understand Swiss German. They reply in Standard German. You can ask insurance questions in German, French, Italian or English, and the answer comes in the language of the question. The app interface is in German.

For insurance questions, kinux draws on over 100'000 documents from Swiss insurers, for example general insurance conditions, fact sheets and product documents. The collection is continuously expanded and updated. When an answer comes from one of these documents, kinux names the source, and one click opens the matching page in the original document. kinux answers general insurance questions directly, without a source.

Then kinux says so openly. That way you know you need to clarify the question another way, for example directly with the insurer.

The team cockpit shows the team average, the number of training sessions this week, open mandatory sessions and each member’s most recent mandatory session. Managers assign mandatory sessions with a deadline, kinux reminds the team by email, and every Monday managers receive an overview. The leaderboard with the week’s training sessions and objections handled can be switched off for the whole organisation.

Whatever someone practises on their own stays private, including all content and results, and only they can see their own average. Mandatory sessions are recorded, and managers can listen to them. The person can see when their recording has been listened to. If someone shares a result, managers see it too.

The application and database are in Switzerland (Zurich region). For AI processing, we use Swiss Azure regions and the European Azure data zone, which also includes EFTA locations such as Norway. Your inputs are not used for AI training. Retention and quality assurance are described in the privacy policy.

Yes, documents on data protection and the data processing agreement for management and IT are available on request. Tell us in the meeting what your company needs, and we will send them to you.

kinux runs entirely in the browser. Allow the domains app.kinux.ch and www.kinux.ch, plus checkout.stripe.com and billing.stripe.com for subscription payments. JavaScript must be enabled. For the phone training, the browser also needs microphone access and WebRTC.

kinux runs in the browser, on a computer as well as on a phone, and does not need to be installed. For the phone training, the browser needs access to the microphone.

The meeting takes 30 minutes and comes with no obligation. We show you kinux live using an example from your daily work and answer your questions. If you then want to work with kinux, we set it up together for your team.

The Team plan costs CHF 139 per seat per month, excluding VAT. One seat is for one person. Enterprise, for insurers, general agencies and large sales organisations, is available on request.

With Enterprise, we adapt kinux to your organisation, with your content and to your specifications. This can include, for example, login via Microsoft Entra ID and Single Sign-on, your own knowledge sources and training scenarios, a connection to your CRM and core system, and your own branding. We clarify requirements and scope together. Billing is based on effort.